Ordering, Payment, Shipping & Return Policies

Shopping at Le Bel Enfant is simple, safe and secure. We value your privacy and will never share or sell your information to third parties.

ORDERING POLICY

ORDER ONLINE...
Browse our catalog online and purchase our products online using our secure server. Or if you have any questions email us at customerservice@lebelenfant.com.

ONLINE ACCOUNT REGISTRATION...
Why would you want to register? Registering online makes your shopping experience quicker and easier. Your billing and shipping information is securely stored with us so you don't need to enter it every time you place an order. You will also be able to access your account, check the status of your orders, and your ordering history. This feature is also great as a gift registry and allows you to share your items with friends and family. Just click on the "My Account" link to get started.

ORDER BY PHONE...
We will be delighted to help you place an order by phone during our regular business hours: Monday - Friday 10:00 am to 4:00 pm (Mountain Standard Time). Or leave us a message at your convenience: 1-866-LEBELENFANT (532-3536).

ORDER CONFIRMATION...
You will receive a confirmation of your order at the conclusion of your order process, as well as a confirmation email, including order number and an approximate total amount to be charged.

CHECK ORDER STATUS...
If you placed your order through an online account with a password, you may check the status of your order at any time simply by clicking on "My Account," signing in, then selecting the "View" button on the "Order History" page. You can also call 1-866-LEBELENFANT (532-3536) during our regular business hours, or email us at customerservice@lebelenfant.com.

PAYMENT POLICY

PAYMENT ACCEPTED...
We accept the following methods of payment: Visa, Mastercard, and American Express. Items are charged to your credit card as soon as your order is processed. This does not include custom orders, which are charged after the 3-day cancellation period expires.

SALES TAX...
If you reside in California, by law, you will be charged for California sales tax on your purchase.

SHIPPING POLICY

SHIPPING...
Orders are processed Monday through Friday. Please allow 1-2 business days for order processing before your package is shipped. Orders are not processed or shipped on weekends or holidays. Please keep this in mind when selecting your shipping options. We will notify you if there is an issue with filling your order. Shipping fees are based on your order's weight, destination and shipping method you choose. Shipping times are not guaranteed. We make every effort to get your merchandise to you as soon as possible. Quality workmanship takes time, so please be patient. Please be aware that ordered items may arrive in separate boxes.

FREE SHIPPING ON ORDERS $200 OR MORE
Le Bel Enfant is offering Free Shipping on orders totaling $200 or more.  Simply enter coupon code “shipping” at checkout (use redeem box). Offer will automatically be deducted at checkout for eligible orders. This includes items sent via Ground Shipping to an address within the 48 contiguous United States. Some larger items, such as heavy furniture pieces, have a handling fee associated with them.  This handling fee is referred to as a Home Delivery Surcharge and is clearly stated on the product pages for such items. The Home Delivery Surcharge remains in effect with this offer.

If you choose to return an item that was shipped to you free of charge, you will receive a refund for the item minus the appropriate shipping costs.
If you have any questions regarding our Free Shipping Offer, please do not hesitate to call us at 1-866-532-3536.

INTERNATIONAL ORDERS...
We do ship internationally to most countries, however our shopping cart is not configured for international shipping rates. Once you place your order, we will calculate the shipping and email you the correct cost. Le Bel Enfant is not responsible for customs fees incurred upon the arrival of your package.

RETURN POLICY

RETURNS AND EXCHANGES...
Items must be returned or exchanged to Le Bel Enfant in new, unused condition, and be in original packaging with tags attached. Shipping fees are non-refundable. The following items are non-returnable: items purchased on sale, custom order items (including bedding, cribs, furniture, and items personalized). Please contact us if you are unsure if the item can or cannot be returned. Please contact us within one week of receipt of a non-returnable item to report any problems. All sales become final 14 days after you receive the item(s). Returns and exchanges must be postmarked within 14 days of your receipt of the item(s). All packages shipped include a return form, which must accompany all returns and exchanges. We will send you confirmation via email when your return is processed, and your refund issued. Please allow 1-2 weeks to process a return and issue a refund from the time we receive your item.

We strongly recommend shipping via UPS or FEDEX so you can track and insure your package. We cannot be responsible for items lost or damaged in the mail.

Le Bel Enfant
Returns & Exchanges
7151 E. Thirsty Cactus Lane
Scottsdale, AZ 85262

CUSTOM ORDERS...
Suddenly change your mind? No problem. You have up to 3 business days to cancel a custom order without being charged. After 3 days, custom orders are non-refundable. If you are unsure of what is considered custom, please contact us to verify.

PROMOTIONS

FREE SHIPPING ON ORDERS $200 OR MORE
Le Bel Enfant is offering Free Shipping on orders totaling $200 or more.  Simply enter coupon code “shipping” at checkout (use redeem box). Offer will automatically be deducted at checkout for eligible orders. This includes items sent via Ground Shipping to an address within the 48 contiguous United States. Some larger items, such as heavy furniture pieces, have a handling fee associated with them.  This handling fee is referred to as a Home Delivery Surcharge and is clearly stated on the product pages for such items. The Home Delivery Surcharge remains in effect with this offer.

If you choose to return an item that was shipped to you free of charge, you will receive a refund for the item minus the appropriate shipping costs.
If you have any questions regarding our Free Shipping Offer, please do not hesitate to call us at 1-866-532-3536.